At Solution Fires, we know that choosing an electric fire for your home is an exciting time. The right fire can transform your living space into a cosy haven, especially as the cold and dark evenings draw in. Often considered the heart of the home, many fond memories will be made around your fireplace; unwrapping presents at Christmas with loved ones perhaps, catching up with a friend, or simply snuggling down with a good book.

If you’re wondering how to select the right fire for your space, we’ve collated some commonly asked questions that prove exactly why a Solution Fire is the right choice for you!


How efficient are electric fires and are they expensive to run?

Electric fires are both energy-efficient and cost-effective!

Electric fires are 100% efficient – all the energy put through an electric fire is converted into heat, meaning no energy is lost or wasted through a chimney. Additionally, Solution Fires are fully ErP compliant and use a low-energy LED flame effect.

While the cost of running an electric fire ultimately depends on how long the fire is switched on, they are generally not expensive to run. The LUX75, 100, 125, 150, 175 and 200 from the Solution Fires range offer affordable luxury, with running costs from as little as 3p per hour.


Can you have real logs in an electric fire?

Electric fires have evolved significantly since the first models came on the market and no detail has been spared in the Solution Fires design process. Advances in technology mean it is now possible to create a flame effect that is difficult to discern from a real flame. From the beginning, we have set our sights on going the extra mile to create the most authentic and realistic experience for our customers. It is this passion that resulted in the launch of our premium real wood log fuel bed earlier this year which is now our bestselling fuel bed. Over 95% of customers are choosing our premium real wood log fuel bed because it has been designed to perfectly complement our ultra-realistic flame effect. We know how important it is to have choice, that’s why our range of popular inset electric fires are available with a choice of log or coal effect fuel beds. Even our electric stoves come with premium real wood log sets as standard for that authentic appeal.


Can I alter the appearance of the fuel bed?

Our in-house log technician crafts each premium real wood log bed by hand; expertly splitting and fixing each log into place before charring them with a real flame for maximum authenticity. Real wood log sets are supplied with a complementary bag of vermiculite and wood chippings to replicate burning embers. Our Woodland and Silver Birch ceramic logs come with a suggested layout but aren’t pre-fixed to the fuel bed, offering flexibility for you to choose a layout that suits your own taste.

Regardless of the fuel bed you choose, there really are no limits to what you can achieve with a Solution Fire due to their intuitive design. The front glass of a Solution Fire is easily removable, providing you with the flexibility to change your display as and when you wish. Perhaps you want to accessorise your fire in line with the seasons? No problem! Why not pop in some mini pumpkins for Halloween or some baubles at Christmas? Just refer to the Solution Fires Instruction Manual for front glass removal.


Can you customise an electric fire?

You absolutely can! One of the many benefits of a Solution Fire is that they have many customisable features, enabling you to tailor your fire to your taste and your interior. Not only do we offer a choice of three log sets, but our fires also come with seven preset illumination themes and one custom setting, nine independent fuel bed, flame effect and downlight colours (plus adjustable brightness) and a crackling fire audio with six volume settings. One of our most popular features is the option to choose from three flame speed options, giving you total controllability over the tempo and mood. Choose from the following:

Low – best for relaxing with a good book and a hot cup of tea

Medium – great for huddling around with family and friends on a festive evening

High – perfect for cold and dark evenings, when only a roaring fire will do


What warranty do they come with?

All Solution Fires come with a standard 2-year warranty. The first year warranty covers parts and labour, the second year warranty covers parts only.

For added peace of mind, why not consider our cost-effective Platinum Warranty Plan? If you upgrade to the Platinum Warranty Plan at a one-off payment of only £49.99, you will receive an additional one year of labour costs and three additional years of parts cover. To take advantage of this offer, just register within 60 days of purchasing your Solution Fire.

If you were to experience any issues with your fire, no need to worry. The LUX range by Solution Fires has been expertly designed by our Product Design and Technical teams to be completely accessible through the front glass meaning. For customers, this means that components can be replaced without having to uninstall your fire meaning any maintenance or repair can be carried out with minimal disruption to your space.

For full details, please see our warranty terms and conditions.

To find out more about our electric fires and fireplaces, either browse the full range on our website or visit your nearest stockist, which you can locate here:

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